Privacy Policy and Cookie Policy

MSR Solicitors (Riverside Legal Services Limited) is the data controller of the personal data we may collect as part of your use of this site and connected services.

Personal data we collect about you

We may collect and process information about you, including without limitation:

  • Information that you give us. You may give us information about you by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.
  • Information that we collect about you. With regard to each of your visits to our Website we may automatically collect technical information and information about your visit; and
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties and may receive information about you from them.

How and why we use your personal data

Collecting your personal information helps us to better understand what you need from us and to improve our services to you. Without limitation, we may use your information to:

  • manage and improve our Website, including to ensure that content is presented in the most effective manner for you and for your computer;
  • administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • personalise our services to you;
  • tell you about important changes to the Website and our services;
  • Assess and evaluate any content you submit to us;
  • enhance our efforts to keep our site safe and secure.

You have the right to ask us not to process your personal data for marketing purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting enquiry@msrs.co.uk
  • We have a contractual obligation.
  • We have a legal obligation.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiry@msrs.co.uk if you wish to make a request.

How we store your personal information 

Your information is securely stored. 

We will not keep your personal data longer than we need to, how long this is depend on several factors, including:

  • Why we collected it in the first place;
  • How old it is;
  • Whether there is a legal/regulatory reason for us to keep it;
  • Whether we need it to protect you or us.

Cookies

Cookies are small files saved on your phone, tablet or computer when you visit a website. We use cookies to collect information about how you use our service.

Cookies used on our Website

We use the following cookies on our Website:

  • Essential cookies. These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features.
  • Performance cookies. These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
  • Functionality cookies. These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie TypeCookie nameSet by:Purpose
Essential Session cookiesMSR SolicitorsThis cookie is used to identify users that have accepted the use of cookies on https://www.msrs.co.uk/
FunctionalityComment cookiesMSR SolicitorsThis cookie is used to remember your name and email if you choose to save them when you leave a comment.
Performance __gaGoogleWe use Google Analytics to collect general statistics about website users. No personal information will be collected.

Contact Us

To contact us about this Policy please email enquiry@msrs.co.uk

Last update: 8 July 2024